Seinfeld, Insurance, and Library Policy
I'm a big fan of the "Seinfeld" show. So much so that, to borrow a popular phrase, "(Almost) everything I quote I learned from Seinfeld". I recently used a favorite scene in reference to dealing with my insurance company. Do you remember the Seinfeld episode where he rented a car, but they didn't have the model he requested? Here it is, briefly, to refresh you memory:
Jerry: I made a reservation for a mid-size, and she’s a small. I’m kidding around, of course.
Agent: I’m sorry, we have no mid-size available at the moment.
Jerry: I don’t understand, I made a reservation, do you have my reservation?
Agent: Yes, we do, unfortunately we ran out of cars.
Jerry: But the reservation keeps the car here. That’s why you have the reservation.
Agent: I know why we have reservations.
Jerry: I don’t think you do. If you did, I’d have a car. See, you know how to take the reservation, you just don’t know how to *hold* the reservation and that’s really the most important part of the reservation, the holding. Anybody can just take them.
("The Alternate Side", Dec. 4, 1991)
So when I was billed recently for a visit to a Walk-in Clinic, I put it on the shelf, thinking they'd just bat it back and forth with my insurance company and settle it. No such luck. So I finally called to see what the issue was. Well, even though it was an emergency procedure, I still was supposed to get prior authorization. How's that work when you're writhing in pain? And your insurance company requires a week's notice to get that? As Jerry Seinfeld might say, " You know how to offer me insurance coverage, I just can't use the insurance coverage" or "I'm covered for emergency treatment, I just can't get it in case of an emergency".
So how does this apply to the Library? I've done a great deal of reflection this year on how I offer library services to our students and teachers. In the past, before this enlightenment, there have been times that my students could use the above comparisons: Hey, Mrs. Penvose, you can open the library for services, you just can't offer them to us! Like using the computers, having access to all of the shelves, adhering more to my procedures than making the books available whenever I hung out the "Open" sign. I've realized that I want to have my space and services reflect that I value students and their access to books and technology. I want to show that I hope to impact student learning by what happens in our library. I want to show that, to whoever crosses the threshold of our school library, that we still need the library! Thanks to Jennifer LaGarde at Librarygirl.net for these great reminders that will help me reflect that what what happens in OUR library matters. (her Feb. 12, 2014 posting).
So will your space and procedures reflect that you can both open up for library services, along with generously sharing them with all stakeholders? I hope so. Without the relationships and stuff we offer, it's kind of pointless to say you're a librarian. So I'm hoping to continue to stay grounded in a foundation that's not about me, but by helping others be the best they can be for now and the future.
Sunday, March 30, 2014
My dad passed away Feb 1 and suddenly everything that seemed timely or urgent is on the back burner and not as significant as it was before. He was an incredible person; 87 and relatively healthy, though living in a nursing home because he was limited to a wheelchair and my 86 year old mother couldn't care for him at home. Within a week he developed congestive heart failure, then pneumonia, then was found to have cancer that had spread from his lungs and throughout his body. I got the call that he was going into hospice care, so I booked a flight home and within a couple hours he was gone. Peacefully and painlessly.
So when I was home, my family thought I should be the one to share "family remembrances" at the funeral. Sure, I thought. I never met a crowd or microphone I didn't like, so I prayed to God for wisdom and words to rise to the challenge. How do I narrow down 87 ( well, more like 58 years) that I had with him on earth? I focused on the fun and wild vacations we took almost yearly: 5 kids, my mom, a camper, loaf of bread and pb &j (Tiffany's fast food, before there was fast food) and 2 weeks of FUN exploring the USA. I knew it would generate laughs from my family and add some levity to the somber day. Which it did and by the grace of God I got through it with a minimum of tears. Those came later.
Actually, the viewing and funeral had to be delayed a day because northwest Ohio was in the throes of one of their countless blizzards and sub zero temperatures. They had different alerts and this was an "ain't nobody driving, no way no how" situation. Another confirmation for why I live in a Florida.
So thank you for allowing this rambling reminiscence of my wonderful piano playing, hilarious, tender, kind, strong, life of the party dad. He will be missed and was a reason why I am now, and continue to be, grounded.